FAQ & Information

We currently offer delivery across all of Canada.

Our main office and warehouse is located at :

1040 Michèle-Bohec,
Unit 120
Blainville, J7C 5E2
Québec, CANADA

Our operating hours are 9 AM to 5 PM (eastern time) from Monday to Friday. It is possible to leave us an email or voice mail outside this time. We will then return your phone call or email the following business day.

We invest an immense amount of efforts to keep our website as complete and accurate as possible. However, some errors could appear on some products descriptions.

If you have a doubt regarding some information listed online, please contact us via Live Chat or email.

Yes. We are making flavor menus for the vast majority of our e-liquid collections available on our website.

You can find them on the main menu, under 'More'. You can also

click here to see available menus.
Please note that these flavor menus are meant to be for reference, not for the general public.

Our team is committing to answer your emails or phone calls within 24hrs or less, Monday to Friday.

A quick contact form is located on our 'Contact' page, available on the main menu. You can also click here to view the page.

For a fast answer, we recommend you contact us via phone (at the 450-434-8813 ext.101).
We have a Live Chat feature as well, available at the bottom right-hand of the screen on our website.

We usually achieve same-day expedition of your order when placed before 3:00 PM (eastern time). All orders placed after that time will be expedited the next business day.
Some exceptions apply. For more details, please communicate with us.

We use Fedex and UPS for all of our deliveries. We offer a variety of shipping options, including 'Next day' deliveries on select territories.

All of our orders have a tracking number, sent to you via email upon expedition of your order.

An email containing your tracking number will be sent to you via email at the moment your order is packaged.

You can also view the status of your order on our web platform. Once logged into your account, you only need to click 'My account' (located underneath your username) on the main menu. On this page, you will be able to track the status of your order as well as to get the tracking information once your order has shipped.

You can also

click here to reach your account.

Yes. For every order of 1000 CAD$ or more (before tax(es) and shipping fees) your are eligible to a free base shipping option.

Some exceptions apply.

Yes. You need to select the appropriate option at checkout.

If your order has not shipped yet, it is possible to modify or add to it. You need to contact us by phone in order to do so.

Please note that in that case, it will void our same-day expedition guarantee.

We are committed to fulfill our customers special requests at the best of our capacity. If you would like to order products that are not available on our website, please contact us so we can evaluate the possibility of having a special order made for you.

Thanks to our online sales platform, it is possible to include a message with your order at the checkout screen. Simply locate and fill the field at checkout to relay the message to our shipping team. 

If the total amount of your order is of 1000 CAD$ or more (before tax(es) and shipping fees), your order is eligible for this week's free product! The featured product will be added to your order automatically and free of charge.

The current week's free product is announced in our weekly newsletter, usually sent on Saturdays.
Click here to subscribe to our newsletter.

Some products in our main catalog will be restocked once they sell out. The best way to be notified of the restock of certain products is to subscribe to our newsletter. You can also reach us via Live Chat or phone to verify the information.

It is possible to return defective merchandise up to 30 days after the initial purchase.

If your order is not exact upon reception, you need to communicate with our customer support within 7 days from reception. We will not approve any claims on inexact order passed this delay.

The return period can be extended in some cases to accomodate for the manufacturer's policy. Return or exchange of merchandise past 30 days after the purchase is on a case-by-case basis at the discretion of LKVape. You can reach us for more details.

To return defective items for exchange, you need to first fill out the RMA (Return Merchandise Authorization) form, available on the main page or under 'More' on the main menu.

You can also click here to access the RMA form.

Once the form is filled (one form per article), the remaining steps will be communicated to you.