Return merchandise authorization


It is now easier than ever to apply for an RMA! With our new online form, there is no need to return the merchandise to us to receive your credit!


Please note that our new automated system is valid only for hardware returns. To obtain a return authorization for e-liquid and STLTH pods, please  contact us .


Please fill the RMA form by following the link below.

Please note that this form is optimized for mobile devices to make the application process easier.

NEW - Starting on July 27th 2020, the RMA application method has changed. To see the new policy and application method, please follow the links below.

 New RMA policy   RMA photo guide