New RMA policy : Photos
1️ • 'Imported by' label
To facilitate the validation of your application, you will need to submit a picture of the 'Imported by' label with the importation information located on the packaging of your product.If the packaging does not include a 'Imported by' label, you will need to submit a picture of the back of the packaging in a way where all the information on this side is visible.
2 • Serial number
The serial number identifies a unique product and is different fur each unit even among identical variants.
To issue a credit to your account, we need to collect the serial number of the defective device.
Location of the serial number per manufacturer
Aspire
Underneath the security label, below the QR code.
FreeMax
Underneath the security label, below the QR code.
Geekvape
On a separate label, starting with the S/N mention.
Horizon
At the back of the packaging, on the authentication label.
Innokin
Above the SKU, underneath the security label.
Lost Vape
Underneath the security label, below the QR code.
SMOK
On the label with the security codes and batch #, the serial number is at the very bottom of the label.
STLTH
Inside the battery, once the pod is removed.
Uwell
Usually below the barcode, starting with the S/N mention.
Vaporesso
On the product, usually under the pod or in the battery bay.
Voopoo
Underneath the security label, below the QR code.
Example : On the product
Example : On the packaging
Example : Underneath a security label
To install this Web App in your iPhone/iPad press
and then Add to Home Screen.
