New RMA policy : Photos

To facilitate the treatment of your RMA application, you will need to submit two pictures on the form - that is for each product returned. Please read the short guide below to insure the photos submitted are correct.

1️ • 'Imported by' label

To facilitate the validation of your application, you will need to submit a picture of the 'Imported by' label with the importation information located on the packaging of your product.

If the packaging does not include a 'Imported by' label, you will need to submit a picture of the back of the packaging in a way where all the information on this side is visible.
Texte Odoo et bloc d'image

2 • Serial number

The serial number identifies a unique product and is different fur each unit even among identical variants.

To issue a credit to your account, we need to collect the serial number of the defective device.

Texte Odoo et bloc d'image

Location of the serial number per manufacturer

Aspire

Underneath the security label, below the QR code.


FreeMax

Underneath the security label, below the QR code.


Geekvape

On a separate label, starting with the S/N mention.


Horizon

At the back of the packaging, on the authentication label.

Innokin

Above the SKU, underneath the security label.

Lost Vape

Underneath the security label, below the QR code.

SMOK

On the label with the security codes and batch #, the serial number is at the very bottom of the label.

STLTH

Inside the battery, once the pod is removed.

Uwell

Usually below the barcode, starting with the S/N mention.

Vaporesso

On the product, usually under the pod or in the battery bay.

Voopoo

Underneath the security label, below the QR code.

Odoo - Echantillon n°1 pour trois colonnes

Example : On the product

Odoo- Echantillon n° 2 pour trois colonnes

Example : On the packaging

Odoo- Echantillon n° 3 pour trois colonnes

Example : Underneath a security label

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